Vivian L. Seward

2602 Primrose Lane

Rowlett, Texas 75089vivian.seward@verizon.net(214) 732-7114 (C)

 

 

PROFESSIONAL SUMMARY

 

Results-driven Engineer /Provisionor  with 10+ years in circuit provisioning, project management, quality technical support, project coordinator, customer support, quality assurance, channel design and CPE experience. Strategic leader with proven track record of developing and implementing a plan for CPE Equipment Management.  Decisive, flexible, and focused with the ability to communicate direction and implement comprehensive plans to achieve goals.

 

PROFESSIONAL EXPERIENCE

 

 

FRITO LAY PLANO, TEXAS                                                                       ______2017____

ESL Technical Support Team (Temp Assignment)

·  Provide support for the DSL, RSR, RSM on special Reset Projects

·  Provide support for 3rd party labor providers such as Impact, Acosta, Driveline, Wolco
David Merchandising

 

 

VERIZON BUSINESS RICHARDSON, TEXAS                              1998 - DEC 2015_____

HBW Circuit Design Provisioning Engineer                    

Perform complex government circuits and multiplex channel designs, order Telco, and coordinate activities.  Interface effectively with account teams, other engineer organizations and local exchange carriers to ensure timely delivery circuits to the customer.

 

·  Provided High Bandwidth Private Line engineering for Government Accounts / Social Security Admin.

·  Project Management / Project Coordination

·  Manage Orders, review and processed Social Security account provided by account team.

·  Address validation through TCOMS and Cameo system.

·  Worked with project teams to identify capacity constraints territories.

·  Managed Hot-cuts and monitoring through WFM and IVUE.

·  Provided circuit design for all orders and create PVC for all PIP orders.

·  Provided ICB for diversity requirement from the BID management tool.

 

 

DS3 Circuit Design                                                                                   

Process Sales engineer request for LD and local DS3 circuit design for all domestic products.

·  Responsible for reviewing and clarifying any product or design related conflicts with requests from Sales Engineering team.

·  Worked with Sales Engineering teams to ensure that requirements submitted would provide desired results for the customer.

·  Clarify product and design related conflicts.  Verify local entrance facilities to customer locations and reserve capacity for customer circuits. 

·  Accommodate  customer specific routing requirements, from diversity on long haul and switch rerouting to local access.

·  Work with project teams to identify capacity constrained territories.

·  Track outdated reservations to prevent excessive amounts of network being held up.

 

 

FAA LINCS Channel Engineering Private Line Provisioning                       

Perform complex FAA LINCS Circuit and multiplex channel designs, order Telco, and coordinate activities under the FAA contract. Provision activities to completion, site prep verification & CPE Management,  Interface effectively with account teams, other engineer organizations and local exchange carriers to ensure timely delivery of LINCS circuits to the customer.

 

·  Provision new install, changes and disconnect orders.

·  Perform and manage FAA LINCS circuit orders

·  Perform provisioning functions and coordinate with various internal groups, domestic and foreign carriers for E2E service delivery.

·  Sent ASR's to LEC for domestic local access and track orders to provide updates to the various account teams. 

·  Design complex FAA network to maintain diversified routing.

·  Engineer the domestic portion of international circuits using World-com(F&E), (COMS, Netcom, Mecca, UPI, TCOMS, provisioning controller system.

·  Resolve any technical problem that field tech may encounter during and after installation.

·  Strategic network capacity planning and network availability.

·  Network design and implementation of LEC diversity.

·  Network optimization for cost effectiveness and network utilizing relocation Project Manager for FAA Site expansion of decommission.

·  Maintain communication with Verizon Business organizations, customers, Service Order Management, LNI Group and Regional Service Manager ensure objectives are met in a timely manner.

·  Coordinate contractors to provide outside wiring to our new LINCS location.

·  Run daily reports.

 

 

 

EDUCATIONAL BACKGROUND

 

University of North Texas, Denton, Texas

Texas University of Theology/Vision International - Masters of Theological Studies